Unable to activate 100 GB promotion with HP laptop

[haiderjafree]

Hello, I just started  my new HP laptop and upon sign in it showed me 100 GB promotion, but when I signed in as an existing user the promotion didn't activate. Please Help

[Rich]

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@haiderjafree wrote:

Hello, I just started  my new HP laptop and upon sign in it showed me 100 GB promotion, but when I signed in as an existing user the promotion didn't activate. Please Help

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Did you sign in using the existing software that came pre-installed on the laptop, or did you install Dropbox yourself? You need to use the pre-installed software.

[haiderjafree]

I signed in using the existing software that came pre installed. It showed me that I am eligible for 100 GB space but when I signed in as existing user, nothing happened.

[Walter]

Hey @haiderjafree, sorry to hear you're having issues with this.

Would it be OK if I reach out via email to have a further look internally? 

[tsiegmeth]

Dropbox Support team,  I'm having the exact same problem.   I bought a new HP laptop at Best Buy and signed into my existing account with Dropbox.  I can not activate the HP 100 GB offer.   Can you help?

Thank you!

[Hannah]

Hey @tsiegmeth, thanks for reaching out to us.

Have you checked this article, to make sure you've followed the correct steps and to see if maybe you're not eligible for the promotion?

[tsiegmeth]

Yes, I have gone through the process multiple times and reinstalled Dropbox with no luck.    The promotion doesn't come up as an option under my account.  

[Hannah]

I see.

In that case, can we send you an email, to investigate this internally?

[tsiegmeth]

Please do.

[Hannah]

Thanks, @tsiegmeth, I just reached out to you, so please make sure to reply back to me, when you can.

Thanks!