Dropbox accounts & billing
Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.
I keep receiving an annual charge from Dropbox on my credit card and I am not aware of having a paid account and don’t know any details. Cannot find anybody to contact to cancel this recurring payment and completely exasperated. Can somebody help please !
@SkettyGiant wrote:
I keep receiving an annual charge from Dropbox on my credit card and I am not aware of having a paid account and don’t know any details. Cannot find anybody to contact to cancel this recurring payment and completely exasperated. Can somebody help please !
You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank as well.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
Sound good? Let's get started.Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!