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Unable to change email as password expired

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Unable to change email as password expired

New member | Level 2

Hi all.

The email address on my account is no longer valid. Ive tried to change the email address under my account however when try to do so it asks for my password, which I remember however it says its expired and needs to be changed. Im unable to re-set it as it sends the instructions to the old email address which i cant access. 

 

Any advice would be much appreciated

1 Reply 1
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Re: Unable to change email as password expired

Dropboxer

Hi there @luc10, let's see what we can find on this together. 

 

Just to make sure that I have a better visual of what you're seeing, could you send me a screenshot (without any personal information) of the error message that says your password has expired?

 

Could you also clarify what you mean when you mention that your email address isn't valid?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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