Unable to connect to Dropbox Family

[ABIP]

Hi, Im in french Canada.

I have DB Plus but would like to change to DB Family. When I click on the link, it shows Error (404)- unable to find the page.

Thank you

[Walter]

Hey @ABIP; welcome aboard and thanks for using Dropbox!

If you get the same error on other browsers as well, can you please send me a screenshot so that I can have a visual too?

On a side note, have you purchased the previously offered extended version history add-on at some point? If so, I'm afraid that you won’t be able to join a Family plan as this Help Center article outlines. 

Let me know what you find!

[LluisPerez19]

Im getting the same message when trying to upgrade from plus to family.

[Walter]

If you get the same result on other browsers and/or after clearing your browser's cache as well, could you post a screenshot so that we can have a visual too @LluisPerez19?

[LluisPerez19]

Hi @Walter , this is the error message I get (sorry for the Spanish)... 404 we can't find the page you're looking for.

I've tried accessing this site from different browsers (chrome, safari, firefox) clearing cache and cookies and even incognito browsing. The only time this page displays is when I log out from my dropbox account but if I try signing back in during the checkout it will go back to the same 404 error.

 

[Jay]

Hi @LluisPerez19, are you still on a Dropbox Plus plan according to this page on your account?

This error might occur if you have an old account with EVH purchased on it as well.

[LluisPerez19]

Hi @Jay no, currently im in a basic plan after receiving a refund of mu unused plus plan in order to upgrade properly.

[Jay]

Thanks for the details, just one last thing, are you trying to upgrade to a Family while residing in a restricted region?

[LluisPerez19]

Im in Spain.... is that restricted?

[Jay]

You should be able to upgrade to the Family Plan in that case.

Would it be possible to contact you at the email associated with your account to look into this further?