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Unable to join family plan due to EVH in Plus plan

Unable to join family plan due to EVH in Plus plan

v2910
New member | Level 2

Hello, 

 

I have a Plus plan with EVH which is due for renewal after 3 months. 

 

I want to join family plan with my sister. But when I get the invite, it says "Your account currently has extended version history, which isn’t supported in Dropbox Family."

 

I have tried to cancel the EVH add-on but it will get cancelled only at time of renewal and without EVH cancellation, it is not permitting me to join the Family Plan. On the other hand, Family Plan FAQs mention "Before you can join the plan, you’ll need to cancel your scheduled downgrade". Now both these statements are in complete contradction.

 

So how do I join the family plan? I am okay to let go of 3 months of EVH but need to join the family plan immediately. 

 

Pls advice & thank you in advance for all responses.

 

Best Regards

V2910

1 Reply 1

Re: Unable to join family plan due to EVH in Plus plan

Daphne
Dropboxer

Hello there @v2910, I'm sorry to hear you're having trouble with this!

 

Since we would need to look into some account specific info to assist with this, please reach out to our Support team so they can help further.

 

You can check out your Support options here.

 

Sorry that I can't be of much help with this, but please let me know if you have any questions - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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