Unable to locate Transaction ID on DropBox Lookup Tool but was still charged on credit card statemnt

[rvelilla]

There was a charge from Dropbox on my credit card statement, but my account is Basic (FREE).  When I use the lookup tool by the Transaction ID#, it is unable to provide any results.  Unable to speak to Customer Service since my account is Basic, and yet DropBox is charging me $119.88. How can I find the email address associated with this charge? There are no other email addresses associated to my Basic account. 

[Jay]

Hi @rvelilla, thanks for posting today!

Since you have the transaction ID, I'd recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing the details you already have about the transaction.

Once you get the automated email response, could you provide the ticket ID to locate it on our system here? Thanks!

[rvelilla]

Thanks, @Jay  Submitted and Ticket ID# 11673882. 

[Jay]

Thanks for the ticket ID, I can see that a support agent has replied to your message.

Please could you get back to them if you need any more information on this matter!