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Unable to locate Transaction ID on DropBox Lookup Tool but was still charged on credit card statemnt

Unable to locate Transaction ID on DropBox Lookup Tool but was still charged on credit card statemnt

rvelilla
Explorer | Level 3

There was a charge from Dropbox on my credit card statement, but my account is Basic (FREE).  When I use the lookup tool by the Transaction ID#, it is unable to provide any results.  Unable to speak to Customer Service since my account is Basic, and yet DropBox is charging me $119.88. How can I find the email address associated with this charge? There are no other email addresses associated to my Basic account. 

3 Replies 3

Re: Unable to locate Transaction ID on DropBox Lookup Tool but was still charged on credit card s...

Jay
Dropboxer

Hi @rvelilla, thanks for posting today!

 

Since you have the transaction ID, I'd recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing the details you already have about the transaction.

 

 

Once you get the automated email response, could you provide the ticket ID to locate it on our system here? Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to locate Transaction ID on DropBox Lookup Tool but was still charged on credit card s...

rvelilla
Explorer | Level 3

Thanks, @Jay  Submitted and Ticket ID# 11673882. 

Re: Unable to locate Transaction ID on DropBox Lookup Tool but was still charged on credit card s...

Jay
Dropboxer

Thanks for the ticket ID, I can see that a support agent has replied to your message.

 

Please could you get back to them if you need any more information on this matter!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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