So I have a user that has taken over an email address at our facility which a previous employee used before being terminated. However, when trying to reset the password for the account using dropbox's reset portal, I am not receiving any email from email@example.com. I sent in a support ticket but have not gotten any response in the last few weeks regarding the issue. I checked safe senders list in our Exchange and any email from dropbox is allowed. Any ideas?
I looked into the Spam filter and unfortunetly the email is still not there. The Ticket was Ticket #11643639. We had this issue with another user a while back, but it was resolved when an email was sent from firstname.lastname@example.org I believe.
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