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Unable to reset password for User

Unable to reset password for User

SCSO308
Explorer | Level 3

So I have a user that has taken over an email address at our facility which a previous employee used before being terminated. However, when trying to reset the password for the account using dropbox's reset portal, I am not receiving any email from no-reply@dropbox.com.  I sent in a support ticket but have not gotten any response in the last few weeks regarding the issue.  I checked safe senders list in our Exchange and any email from dropbox is allowed.  Any ideas?

 

Thank you

3 Replies 3

Re: Unable to reset password for User

Lusil
Dropboxer

Hi there @SCSO308, thanks for reaching out to us. 

 

Could you also check your Spam folder, in case the email went there?

 

If not, let me know the ticket ID (eg. #1234567) so that I can look into it.

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to reset password for User

SCSO308
Explorer | Level 3

Hey Lusil,

 

I looked into the Spam filter and unfortunetly the email is still not there.  The Ticket was Ticket #11643639. We had this issue with another user a while back, but it was resolved when an email was sent from login-support@dropbox.com I believe.

 

Thank you

Re: Unable to reset password for User

Lusil
Dropboxer

I'm afraid I wasn't able to find the ticket in question from my end. 

 

However, to help out on this, I sent you one myself. 

 

When you have the chance, check your inbox for it and we'll go from there.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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