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Unable to retrieve dropbox account

Unable to retrieve dropbox account

terencetanjx
Explorer | Level 3

Hi Admin / Moderator,

 

I have a dropbox account which i cant log in due to expiry password. a new notification was sent to a hotmail which i used to log in to this dropbox account. however the email had been closed ages ago. 

Can re-route the notification email for change of new password to my gmail account which i am using now so i can retrieve the dropbox contents (many are important and needy) and transferred it all to my new dropbox account?

 

Please help

4 Replies 4

Re: Unable to retrieve dropbox account

Lori
Dropboxer
Hey @terencetanjx, I'm sorry to hear about the situation there!
 
To see what we could possibly do to help you with this, I'd suggest reaching out to our Support channel for further assistance.
 
To do so, please submit a ticket from here (while signed out of any Dropbox account) by filling in the details under "Submit a help request".

You'll get a ticket number (eg. #1234567) which you can let me know.
 
Let me know if you have any questions!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to retrieve dropbox account

terencetanjx
Explorer | Level 3

Hey Lori,

 

Thank you for the guide and reply.

 

Had lodged a request and given ticket number: #12446633

 

Please help. Thank you Lori

Re: Unable to retrieve dropbox account

Lori
Dropboxer
Awesome @terencetanjx

We'll take it from there.

Don't hesitate to get back to us if anything comes up.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to retrieve dropbox account

terencetanjx
Explorer | Level 3
Hi Lori,

You do not need my account details like the hotmail i link to the old dropbox?
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    terencetanjx Explorer | Level 3
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