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Unable to update password - no longer have access to e-mail on account

Unable to update password - no longer have access to e-mail on account

jimashleywvu
New member | Level 2

So Dropbox asked me to update my password since it is expired, but I no longer have access to the e-mail address on my account. I'm trying to figure out how to change everything (I'm logged in to Dropbox on my laptop), but I can't get anywhere. And all the help pages feel like I'm going around in circles. Could I talk to an ACTUAL PERSON to help me change the e-mail address on my account AND update my password??? This is so aggravating!

1 Reply 1

Re: Unable to update password - no longer have access to e-mail on account

Hannah
Dropboxer
Hey @jimashleywvu, thanks for reaching out to our Community and happy Friday!

Can I reach out to you, to the address you have here on the Community, so we can look into this together?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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