cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to use "Forgot Password"

Highlighted

Unable to use "Forgot Password"

New member | Level 2

Working IT for a bank, I need to sign into users Dropbox accounts to retreive documents for them. When using the "Forgot Password" link for a user, I get an error "Too many incorrect attempts. Please try again later." I have waited about 20 hours since my last attempt, but I still get the same error. I know that the email address does have an account associated with it already, so I am not sure why I cannot reset it. The user gets the same error when they try.

Capture.PNG

 

 

3 Replies 3
Highlighted

Re: Unable to use "Forgot Password"

Dropboxer

Hi @RyanMPB, thanks for messaging the Community!

 

Generally, if there are multiple attempts to reset a password, a full 24 hours needs to pass before another attempt to reset can be made.

 

I’d recommend waiting the full 24 hours prior to sending another password reset email. If the issue persists, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Unable to use "Forgot Password"

New member | Level 2

Thanks for the reply Jay! It was just a matter of waiting a bit longer. It waws found that the origional resets that the user tried were going into their email quarantine. I tried again and all is working now.

 

Thanks!

Highlighted

Re: Unable to use "Forgot Password"

Dropboxer

Glad to hear you were able to reset the password, @RyanMPB!

 

Enjoy the rest of your week! 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?