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Unable to use "Forgot Password"

Unable to use "Forgot Password"

RyanMPB
New member | Level 2

Working IT for a bank, I need to sign into users Dropbox accounts to retreive documents for them. When using the "Forgot Password" link for a user, I get an error "Too many incorrect attempts. Please try again later." I have waited about 20 hours since my last attempt, but I still get the same error. I know that the email address does have an account associated with it already, so I am not sure why I cannot reset it. The user gets the same error when they try.

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5 Replies 5

Re: Unable to use "Forgot Password"

Jay
Dropboxer

Hi @RyanMPB, thanks for messaging the Community!

 

Generally, if there are multiple attempts to reset a password, a full 24 hours needs to pass before another attempt to reset can be made.

 

I’d recommend waiting the full 24 hours prior to sending another password reset email. If the issue persists, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to use "Forgot Password"

RyanMPB
New member | Level 2

Thanks for the reply Jay! It was just a matter of waiting a bit longer. It waws found that the origional resets that the user tried were going into their email quarantine. I tried again and all is working now.

 

Thanks!

Re: Unable to use "Forgot Password"

Jay
Dropboxer

Glad to hear you were able to reset the password, @RyanMPB!

 

Enjoy the rest of your week! :relieved:


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Reset password

Tsmith1127
Explorer | Level 3
I reset my password. Went to my email to reset and there was no link to reset. I tried to reset it multiple times and now it says too many attempts try later. It’s been over 9 hours and still can’t reset password.

Re: Reset password

Lusil
Dropboxer

Hi @Tsmith1127, thanks for reaching out. 

 

As Jay mentions in their post above, if there are multiple attempts to reset a password in one go almost, you generally have to wait a full 24 hours before you try again.

 

Have a look at what else they suggest and, if you have any trouble along the way, just give me another shout. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    Tsmith1127 Explorer | Level 3
  • User avatar
    Jay Dropboxer
  • User avatar
    RyanMPB New member | Level 2
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