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Unable tp cancel free trial

Unable tp cancel free trial

SuzuMatwetwe
New member | Level 2
Hi
I don't have a Google account - so am unable to cancel free trial subscription on my Andoid phone.
I have to do this beforevthe end of thismonth.. Plse help
3 Replies 3

Re: Unable tp cancel free trial

Rich
Super User II

@SuzuMatwetwe wrote:
I don't have a Google account - so am unable to cancel free trial subscription on my Andoid phone.

Where did you start the trial; was it in the app on your phone, or the Dropbox website?

Re: Unable tp cancel free trial

SuzyMatwetwe
New member | Level 2

In the app on my phone

 

Re: Unable tp cancel free trial

Lori
Dropboxer
I hope you're doing well @SuzyMatwetwe!

When you upgrade your Dropbox account via the app on your mobile device, your subscription is administered by the app store platform, not by Dropbox. 

In your case, through the Google PlayStore. 

If you wish to cancel your plan, you can do so by following the steps provided here.

Let me know how this goes! 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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    Lori Dropboxer
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    SuzyMatwetwe New member | Level 2
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    Rich Super User II
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