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Unaccessible mail and subscription

Unaccessible mail and subscription

TKyokushin
Explorer | Level 3

Dear User and support team,

 

This problem might have been asked but since I have no answer from the support I write it here.

Last year I subscribed to an annual plan, for that I used my work/company email.

Now I left the company and that email was closed (no way to access to it again) The annual subscription was reissued again (without any notification since I have no access to that email).

 

Since dropbox seems to care the privacy of the accounts, I do not care about the files on that account all I want is :

 

1) I would like to cancel this subscription but do not know how.

2) I would like to get refund this subscription since it is not cheap and I have no way to use it.

 

I contacted the support team so far I had 1 automatic (robot like) reply asking me to get in touch with the ESP (email service provider) even though I clearly explained that this email was not existing anymore.

 

I do have the transaction codes (1st and 2nd one) , the email I received when I subscribed (with the day and the exact time) to the service and the credit card number used to for the payment.

 

I would like to get a support asap before this takes too long.

 

Thanks in advance

5 Replies 5

Re: Unaccessible mail and subscription

Jay
Dropboxer
Hi @TKyokushin, thanks for joining the Community!

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into any account (such as the one you're using now to post on the forum), clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unaccessible mail and subscription

TKyokushin
Explorer | Level 3

Thanks for your reply @Jay

 

I already contacted the support and some ticket appeared on the support section.

It's been 2 days (or more) and still no reply.

 

The numbers are :

#12084809

#12083640

#12083635

 

As I said, I can give proof of everything, the only problem is I can not log with that email address anymore.

 

Thank you for your help

Re: Unaccessible mail and subscription

Jay
Dropboxer
Thanks for the details, I have replied to the ticket under 12084809 for the team to look into this further.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unaccessible mail and subscription

TKyokushin
Explorer | Level 3

Dear @Jay 

 

I finally got a reply, the issue seems to be resolved soon.

Thank you for your support

 

Re: Unaccessible mail and subscription

Jay
Dropboxer
Glad to hear it, @TKyokushin, enjoy your weekend!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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