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Unauthorised access to account

Unauthorised access to account

MLop
New member | Level 2

The dropbox account is run on behalf on a committee which changes yearly and holds confidential information.   I have changed the password to access the account  and disabled all devices using the security section in my account but a previous user has indicated that they are still able to access the account via the laptop based app.  I am unable to see this access on the security section of the account. How is it possible that this person can access the information?  Is there anything I can do about this apart from disable the account?

3 Replies 3

Re: Unauthorised access to account

Walter
Dropboxer

Hey @MLop; welcome to our Commnunity!

 

If you can't see the device they're talking about in your account's Security page, then, they'll probably referring to the Dropbox folder that remains as a local copy on their computer even after unlinking their device from the account. 

 

Let me know if I'm missing something here. 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unauthorised access to account

MLop
New member | Level 2
Ok that could be the case. So the folder remains but is no longer linked and synched to the account? I will check if that is the case. Thank you 👍🏻

Re: Unauthorised access to account

Walter
Dropboxer

Yes, that's correct @MLop.

 

Keep me posted anyhow!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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