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Unauthorized account

New member | Level 2

Someone has used my credit card information to create an account on dropbox that I have been paying for over the last three months.  I finally was able to look up the transaction history and an <removed> is the one who has created this account.  While this is frustrating enough, I can't get to anyone at dropbox either via email or phone to get this resolved.  It says I have to login using this guy's email to get this resolved.  Well, that's not happening.  This is the most ridiculous circle I have been in for the last 30 minutes just trying to get this resolved.  I will never do business with this company again and am hoping that somone can direct me to the correct place to get this resolved.  Please help!  

1 Reply 1

Re: Unauthorized account

Super User II

Its not Dropbox you need to talk to its your card company!

Somebody has stolen your card information. You need to get the card stopped - if hes spending on here what else is he going to use it on?


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