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Re: Unauthorized charge to our PayPal account

Unauthorized charge to our PayPal account

surajramnani
New member | Level 2

Hello Dropbox team,

 

We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.

 

Can someone please get back to me as your email says you support only paying customers.

 

What if we aren't paying and the charge is deducted, how will we know the login to our account?

 

Please can someone email me?

 

Thanks,

Suraj

1 Accepted Solution

Accepted Solutions

Re: Unauthorized charge to our PayPal account

Rich
Super User II

@surajramnani wrote:

We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

View solution in original post

2 Replies 2

Re: Unauthorized charge to our PayPal account

Rich
Super User II

@surajramnani wrote:

We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.

View solution in original post

Re: Unauthorized charge to our PayPal account

surajramnani
New member | Level 2

Thank you for your help, please feel free to close this thread as I'm already in conversation with someone from your support

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