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Unauthorized charge

Unauthorized charge

Marla Vazquez
New member | Level 2
I have the basic plan but have been charged for an upgrade that doesn’t even show up on my account and that I didn’t do and don’t need. I have been trying to contact someone but I have had no luck. Please let me know who I can contact for a refund.
1 Reply 1

Re: Unauthorized charge

Rich
Super User II

@Marla Vazquez  wrote:
I have the basic plan but have been charged for an upgrade that doesn’t even show up on my account and that I didn’t do and don’t need. I have been trying to contact someone but I have had no luck. Please let me know who I can contact for a refund.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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    Rich Super User II
What do Dropbox user levels mean?
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