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Unknown Credit Card Charge

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Unknown Credit Card Charge

New member | Level 2

I have received a charge from dropbox for £95.88, i am unsure which of my accounts this charge is related too, i have tried the credit card lookup tool and entered my transaction ID as well as the last four digits of my card and expiry date but after a click submit all i get is in red ' please end last four digits of card' even though i have. 

I basically just want to find out the email address of the account this is charge is linked too and also why i have been charged this amount. I have a feeling this maybe linked to the dropbox of a former employee but i am not entirely sure and do not have their account details, i have checked all my accounts and can't see this charge so any help would be great thanks 

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Re: Unknown Credit Card Charge

Dropboxer

Hi @Vinvin123, thanks for your message!

 

If the card lookup tool isn't locating the Dropbox account, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

They should be able to assist from there on.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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