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Unknown Dropbox Billing $ 119,88

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Unknown Dropbox Billing $ 119,88

New member | Level 2

Hello,

A charge was made on the account for $119.88 and we have no idea where that came from. I checked the billing on the dropbox account and there's nothing for that amount. It was apparently made on 9/10. 

I checked the different dropbox plans and none of them amount to $120, so what possibly could this charge be from?

Barnes International Realty is the account name if that mat help. 

1 Reply 1
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Re: Unknown Dropbox Billing $ 119,88

Dropboxer

Hello @Barnes. Thanks for reaching out to us. 

We are unable to locate accounts and transactions via Community. 

Best advise to figure this out is to use our look up tool to locate the details of the charges: https://www.dropbox.com/payments/find_receipt

Or contact our support team directly to locate and even cancel the account for you. 

You can create your request at: https://www.dropbox.com/support

You can get back to this thread to let us know if you managed to locate the Dropbox account in question and even give us feedback for your support experience. 

Thank you! 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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