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Unknown charge on my bank statement

Unknown charge on my bank statement

racheerara
New member | Level 2

For the past 4 months I have been charged just over $18 per month, billed from Google Dropbox. It only has a tranaction number within the transaction details, no alpanumeric reference on the billing line on my statement.

 

This charge could be from my daughter's ipad but she is unaware, I need to find out how I can find out what the charge is for so i can cancel it.

 

I am getting NOWHERE through the Dropbox 'Support' centre.

 

Thanks.

4 Replies 4

Re: Unknown charge on my bank statement

Rich
Super User II

@racheerara wrote:

For the past 4 months I have been charged just over $18 per month, billed from Google Dropbox.


Since the charge is coming from Google (probably from a subscription through the Google Play store), you'll need to ask them. Dropbox has no control over the charges made on mobile devices.

Re: Unknown charge on my bank statement

racheerara
New member | Level 2

Thank you!

 

The reference to GOOGLE Dropbox had me confued.

 

So you're suggesting contacting Google Play Store?

Re: Unknown charge on my bank statement

racheerara
New member | Level 2

Sorry...*confused!

Re: Unknown charge on my bank statement

Daphne
Dropboxer
Hey @racheerara, you'll need to reach out to Google in order to look into this further with them.

You can check out some more info on this here.

I hope this helps!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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