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Unknown charge to my account

Unknown charge to my account

Mooseyartist10117
New member | Level 2

I can't reach anyone in regards to this and I never gave a cc number or set up a paid account. All of the sudden after months of no activity and me thinking I cancelled my free account way back then, I'm being charged. I want my money refunded and no more connection whatsoever to Dropbox. Loose my info and give me back my money. I am struggling right now and you guys are stealing from me. I can barely afford my bills and you take what little money I have.

2 Replies 2

Re: Unknown charge to my account

Walter
Dropboxer

Hey @Mooseyartist10117; thanks for joining our Community and sorry to hear about this. 

 

In this case, I'd suggest using an incognito window (without signing into any account) to contact our support team for further assistance. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.

 

I hope this gets resolved for you soon. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unknown charge to my account

Mooseyartist10117
New member | Level 2
I disputed the charge on my card and sent for a new one. none of my google accounts have my CC info anymore.
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