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Re: Unknown credit card charge on basic free account

Unknown credit card charge on basic free account

Danabccrrfoxvalley
Explorer | Level 4

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming from and why we were charged when I have a basic account. 

1 Accepted Solution

Accepted Solutions

Re: Unknown credit card charge on basic free account

Hannah
Dropboxer
Thanks for the update and I hope you had a great weekend!

Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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14 Replies 14

Re: Unknown credit card charge on basic free account

Hannah
Dropboxer
Hey @Danabccrrfoxvalley, welcome aboard our Community!

If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account. 

You can try our lookup tool, to search for the payment and see which account it's for. 

Let me know if you have more questions!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unknown credit card charge on basic free account

Danabccrrfoxvalley
Explorer | Level 4

There is no transaction ID to look up, so I'm not sure where to go from here. I believe this is a fraudulent charge. 

Re: Unknown credit card charge on basic free account

Hannah
Dropboxer
Thanks for the update and I hope you had a great weekend!

Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Unknown credit card charge on basic free account

beat lakeside
Explorer | Level 3

I was charged $119.88 on my personal credit card for Dropbox Plus, which I did not sign up for. Please refund asap. Thank you.

Re: Unknown credit card charge on basic free account

Danabccrrfoxvalley
Explorer | Level 4

Yes please!

Re: Unknown credit card charge on basic free account

beat lakeside
Explorer | Level 3

There is a transaction ID MVG6T4QTYC74. Please advise.

Re: Unknown credit card charge on basic free account

Hannah
Dropboxer
OK, @Danabccrrfoxvalley, I just reached out to you, so make sure to check your email!

Also, @beat lakeside, would you like me to reach out to you via email as well, so we can look into this?

Let me know.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unknown credit card charge on basic free account

beat lakeside
Explorer | Level 3

Hi Hannah

 

Please contact me to resolve this issue.

 

Thank you!

Elizabeth Nyland

Re: Unknown credit card charge on basic free account

Hannah
Dropboxer
Sure thing @beat lakeside, make sure to check your email!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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