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Update not processed

Update not processed

DavidH1
Explorer | Level 3

I have updated my storage from Basic to the Plus package (2TB) and given payment details, but two days later I still don't have enough storage. How can I check all is OK?

8 Replies 8

Re: Update not processed

Lusil
Dropboxer
Hello @DavidH1, let's see what we can find on this together. 

The first step is to go to your Plan tab online and check the type of subscription your account shows to be on.

If it's a Basic one, could you clarify if you upgraded directly through our website or using a mobile device?

Have a look and let me know how it goes, cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Update not processed

DavidH1
Explorer | Level 3

Hello.

 

Thank you for replying

 

It says DropBox Basic is my plan.

 

I received an email a couple of days ago saying I was  short of space (which has been the case for a while now) and suggesting an upgrade so I followed that link to get DropBox Plus with 2TB of storage and selected an annual payment.

 

 

Re: Update not processed

Lusil
Dropboxer
Do you have a charge by any chance?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Update not processed

DavidH1
Explorer | Level 3

Can you clarify the question please?

Re: Update not processed

Lusil
Dropboxer
Sorry for the confusion, @DavidH1

Have you been charged for the upgrade? 

Do you see an invoice or receipt in your payments transcript?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Update not processed

DavidH1
Explorer | Level 3

I am not sure, because it was from a company bank account - I do not receive account updates etc

Re: Update not processed

DavidH1
Explorer | Level 3

I am trying to check on the payment  -it was expected to be £95.88 on Tuesday 23rd March

Re: Update not processed

Lusil
Dropboxer
If you know the billing info associated with the charge, I'd recommend contacting our Support team via this link (through an incognito window, without being signed in).

Once you do that, you can let me know the ticket's ID (eg. #1234567) to have a better look into this for you.

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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