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Updated billing info after failed payment attempt. Can I trigger the system to take a payment now?

RedeemerLeeds New member | Level 2
New member | Level 2

Hi,

I received an emailing letting me know that my annual Dropbox payment had failed and that my account will be downgraded in a few weeks' time. I have since updated my billing information, but I can't find anything to trigger Dropbox to attempt to take payment again. Will this happen automatically or is there some way I should be contacting Dropbox?

Thanks for your help!

 

1 Reply 1

Re: Payment attempt #2 automatic?

Dropboxer
Dropboxer

Hi there @RedeemerLeeds!

As long as your account has not been downgraded yet and you successfully updated the billing information, then the system will try to take a payment again on its own. 

There is no way to 'trigger' it, as you mentioned, but I will pass on your feedback to our team for future consideration!

In the meantime, keep an eye out on your account's Billing tab as you will see the new invoice/receipt come in when the payment does go through. 

I hope this helps - let me know if I can assist with anything else. 

Thanks!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


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