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Updating Credit Card

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Updating Credit Card

New member | Level 2

I didn't upgrade my credit card details in time and now I'm being forced to upgrade to the same plan I was on before. BUT I'm now forced to pay more than before ($152).  Even though there is an invoice on my account page for the lesser amount ($141.90).

It seems like a trick to get people to pay more money!

1 Accepted Solution

Accepted Solutions
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Re: Updating Credit Card

Super User II

Not a trick - after all its you who didnt update your credit card in time.

Seems like you may have been on a grandfathered plan OR sales tax etc. has changed when you updated your card.

The only way to know for sure though is to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com


 


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View solution in original post

1 Reply 1
Highlighted

Re: Updating Credit Card

Super User II

Not a trick - after all its you who didnt update your credit card in time.

Seems like you may have been on a grandfathered plan OR sales tax etc. has changed when you updated your card.

The only way to know for sure though is to contact support at www.dropbox.com/support which you can then track at http://dropbox.zendesk.com


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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