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Upgrade Dropbox Plus does not working

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Upgrade Dropbox Plus does not working

Explorer | Level 3

We paid 119.88 EUR on 25.08 to upgrade the Dropbox to Plus version. Till today we do not receive the upgrade storage of 2 TB.
I can't get help from anywhere of you how to get a paid upgrade. It is look like a fraud. We want to receive the paid upgrade or our money.

7 Replies 7
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Re: Upgrade Dropbox Plus does not working

Dropboxer

Hi @Kimet, thanks for posting today!

 

I'm sorry to hear about this matter. Did you originally upgrade via the Dropbox site directly, or via the mobile app?

 

On your bank statement, is the transaction from Dropbox, iTunes, or Google Play?

 

Let me know what you find out!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Upgrade Dropbox Plus does not working

Explorer | Level 3

Hello Jay,

We replied to your email, but the letter could not be delivered to you, so we are writing to you here.
We upgraded the Dropbox, via your site.
Yes, we have the transaction from Dropbox on 25th of August. Our bank account name is Kimet Ltd (Кимет ООД).
If you need more information, please email us. I don't think it's right to give more personal information through this platform.
Awating your reply.
 
 
 
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Re: Upgrade Dropbox Plus does not working

Dropboxer

I don't believe I emailed you, since my only communication with you with via the forum.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link and providing as much info as possible.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Upgrade Dropbox Plus does not working

Explorer | Level 3

Hi Jay,

 

OK, you may be right. I received an email from the Dropbox Community and replied to it (there is no text - Do not reply to this email....). However

 

I really do not understand you. Following the link I have only two options for contact - the Dropbot and the Community (in this case you).

I do not have a transaction ID number and I cannot complete the form.

I do not understand where to give the payment information:

  • The type of card (Visa, Discover, MasterCard, American Express, etc.)
  • The last four digits of the card
  • The first six digits of the card
  • The date of the charge
  • The amount charged
  • The billing postal code

You forward me back to your support center, that is not a human and does not have a regular contact form and cannot solve my problem, becouse it is a machine! 

More than 15 days I cannot upgrade my account, and I really want to ask you to help me with this issue.

Please do not forward me again to the machine or to information on your site, they did not help me.

Awaiting your response.

 

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Re: Upgrade Dropbox Plus does not working

Dropboxer

The payment information is the card details and other info you see there, the transaction ID is optional. Put as much info as you can see there for the appropriate team to assist further.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Upgrade Dropbox Plus does not working

Explorer | Level 3

I understand very well what is а payment information, but where to put this information.


Now I have the Basic Dropbox and when I go to the help center with my account via your link from the previous message, I cannot fill the requested information nowhere.


"Put as much info as you can see there for the appropriate team to assist further." - where to put this information in the help center ????? 

 

Please give me instructions step by step.

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Re: Upgrade Dropbox Plus does not working

Dropboxer

If you scroll down the page in the previous link I attached, do you see the 'submit a help request' area? You can enter the billing details there for the team to look into it further.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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