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Upgrade Not Working!!

Upgrade Not Working!!

PixiePassion
Explorer | Level 3
Aloha! I paid $11.99 to upgrade to Plus and it says my account isn’t eligible when I log into it because it was already upgraded but I still have the basic account!! This is so **bleep** frustrating! I can’t even get a hold of Dropbox Support at all.
1 Reply 1

Re: Upgrade Not Working!!

Jay
Dropboxer
Hi @PixiePassion, thanks for posting on the Community!

I understand your frustration over the billing issue you're experiencing.

Do you see a transaction on this page on your account?

Did you upgrade directly via the site, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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