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Upgrade message error

Upgrade message error

PeterB1
Explorer | Level 3

I received a message from Dropbox today telling me my account is almost full and I need to upgrade.

So I logged in and checked the status of my plan.

This revealed that I have files totalling 392.6 Mbs on the system ourt of 2.5 Gbs available.

Can anybody help explain the error?

Best to all,

PeterB1

3 Replies 3

Re: Upgrade message error

Lori
Dropboxer

Hey @PeterB1, I hope you're having a great Tuesday so far! 

Could you check the email address you received this message to? 

You want to make sure you logged into the same account, and that you don't accidentally have two Dropbox accounts.  

Is there a chance you have two separate accounts? 

Keep me posted!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Upgrade message error

PeterB1
Explorer | Level 3
Hi Lori,
Thanks for getting back to me.
I think this may be my mistake.
The email linked to my  Dropbox account is [email removed as per Community Guidelines
but I did not receive an email today.
Somehow, an alert popped up on the D'box icon on my Windows desktop, but ti seems the alert dated back several months.
 Not sure how that happened!
As long as my account has plenty of space as I think it does, I needn't trouble you any more.
 
Best,
Peter B
 

Re: Upgrade message error

Lori
Dropboxer
Thanks so much for clarifying, Peter! 

If you see that the notification is an old one, and since you also checked your account's space then you should be all set. 

If you need anything else, we're a post away.

Cheers. 
 

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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