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Upgrade plan

diolk
Explorer | Level 3

Hello, 

I am trying to upgrade the space in my Dropbox.. But when I click to upgrade it shows me another email and not the one that I use, I doesn't even let me to change it. It has gray color and I can only add the password. Also this email is deleted but when I login I use my personal email and I login successfully.. Do you know what I can do? 

8 Replies 8

Re: Upgrade plan

Walter
Dropboxer

Hey @diolk; thanks for joining our Community and happy Monday!

 

Can you please clarify if you're trying to upgrade from our website directly or if this happens on a mobile device when trying to upgrade through the app store? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Upgrade plan

diolk
Explorer | Level 3

Hello and thank you for replying 🙂

it happens from every device.. I can show you with a picture what is happening when I'm trying to upgrade D4AA65A5-6AB3-4628-8A4E-CE18761A9434.jpeg 
So this happens when I click to upgrade. It gets me to this screen and there it has the grey square with old email that it doesn't exist anymore and of course can not do anything 

Re: Upgrade plan

Walter
Dropboxer

Does the email match with the one shown in your account's settings online @diolk?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Upgrade plan

diolk
Explorer | Level 3

No... it is an old email, that doesn't exist anymore.. it is very weird 

Re: Upgrade plan

diolk
Explorer | Level 3

Hello again,

Is there maybe any Dropbox helpdesk or phone number that I could find somewhere ? 

I would really like to solve this problem.:)

 

Thank you in advance

Re: Upgrade plan

Walter
Dropboxer

You can find all of your support options by going to this page @diolk.

 

As for  your support entitlements which depend on the plan you' re on, you can have a look here

 

Regarding the initial issue though, have you tried signing out of the account with the old email address and then log into the one you're using through a web browser? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Upgrade plan

diolk
Explorer | Level 3

Hello @Walter ,

 

Thank you for the reply. I have logged out and looged in but it doesnt work. 

If I make a new one can I transfer all my files from the old to the new account?

 

 

Re: Upgrade plan

Walter
Dropboxer

I see, thanks for trying this out for me @diolk.

 

Could you please clear your browser's cache and let me know if you're still getting the same page?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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