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Upgrade through iTunes but it was already used before?

Upgrade through iTunes but it was already used before?

bennyelliot
New member | Level 2

Hey there, Im so sorry if this does not make sense but I upgraded my drop box through itunes. when it was done a message on drop box popped up that i have used my itunes account on a different drop box before and therefore the space can only be credited to that old account. The money was already taken from itunes and it shows i have a subscription to dropbox. However, I have no idea which old account that was in my emails from itunes it shows I subscribed back in 2018 but i dont know what email adress that drop box account had. I paid for more space but it is not showing up on my dropb box, however it aparently upgraded a super old account which i dont even know the email from. I hope someone can help. 

 

Regards 

 

Jonas 

2 Replies 2

Apple ID purchases linked to which drop box email?

bennyelliot
New member | Level 2
I want to find out wich dropbox email/account my Apple ID is linked to. As every time i buy more space or a subscription it does not work as it says my apple ID was used with a different account. I definitely had one many year back but dont remember the email adress of it. Could support please help with that? My apple ID is [personal information was removed as per Community Guidelines] I just need to know what email for dropbox it is linkt to. I also have past apple invoices that can help find that email. Order ID: [personal information was removed as per Community Guidelines]  DOCUMENT NO. [personal information was removed as per Community Guidelines] SEQUENCE NO. [personal information was removed as per Community Guidelines]

Re: Upgrade through iTunes but it was already used before?

Lusil
Dropboxer
Hi there @bennyelliot, let's see what we can find on this. 

If your credit card was charged for this, could you try look it up by using our lookup tool?

Give me a shout with any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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