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Upgrade to Dropbox Plus not working

Upgrade to Dropbox Plus not working

Sarah73
New member | Level 2

Hello
I purchased an upgrade subscription to Dropbox Plus monthly through the Apple App Store for my Dropbox App. My Dropbox App still registers me as “Basic” account. I’ve done all the updates and “restore purchase” buttons. I suspect it’s because I have a different email address to make purchases on the App Store than I do to log into my Dropbox account. What can I do to fix this? It’s absurd to be paying a monthly fee for a service that is not being delivered. Thank you

1 Reply 1

Re: Upgrade to Dropbox Plus not working

Jay
Dropboxer

Hi @Sarah73, thanks for posting today!

 

It doesn't matter if the Apple account is different to the Dropbox account, since they're not linked in that way. Is the email associated with the Dropbox account on the mobile app the same as the one on the site and desktop app when you sign in?

 

What error do you get when you press the 'Restore purchases' button? 

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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