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Upgrade to Family Plan

Upgrade to Family Plan

jazzmeg1
Advanced | Level 16
Go to solution

Hello

If I upgrade from my individual plan to the Family plan,
will the files and folders in my original account automatically be added to the new plan?

Also, will anyone I invite be able to keep their original contents in the new plan as well?

 

Thank you.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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Upgrades to plans are just an increase in quota and additional features - nothing at all changes in terms of your files/folders. 

 

The people you invite will keep their own account, it will just be part of your plan with a bigger quota


 


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6 Replies 6

Mark
Super User II
Go to solution

Upgrades to plans are just an increase in quota and additional features - nothing at all changes in terms of your files/folders. 

 

The people you invite will keep their own account, it will just be part of your plan with a bigger quota


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

jazzmeg1
Advanced | Level 16
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Thank you!

DrStuart
Explorer | Level 4
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Currently I have dropbox professional. I've retired and could downgrade to dropbox plus, but I would rather change to the family plan. It looks as if I cannot move from professional to family without downgrading first to plus. However, even if I do that, I cannot change until my billing date in November. Is it really impossible to change straightaway? This is very frustrating. I realise that family is cheaper than professional but I don't mind losing the difference. Please can anyone help me achieve a switch immediately?

Mark
Super User II
Go to solution

Unfortunately this is correct. You cannot move to Family while on paid plans. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Matteo76
New member | Level 2
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Yes!  In the same boat.  HELP!  

 

Megan
Dropbox Staff
Go to solution

Hi @Matteo76, thanks for posting here! 

 

When you say you're in the same boat, do you mean in regards to what @DrStuart posted? Feel free to elaborate a bit more on that.

 

Some info such as the plan you're currently using, and how you wish to proceed, are more than welcome.

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Megan Dropbox Staff
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    Matteo76 New member | Level 2
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    Mark Super User II
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    DrStuart Explorer | Level 4
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    jazzmeg1 Advanced | Level 16
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