I upgraded to Dropbox Plus - Monthly yesterday through Apple App Store Credit. I contacted Apple Support and they said it went though. I have the receipt saying I paid. When I go to the dropbox app, it will not update and still says I have a basic account. Apple said that because everything was good on their end, I need to contact Dropbox. Please help.
Hi @glitterpug, thanks for messaging today!
Can you see any confirmed or attempted payments on this page?
Could you try activating the upgrade on your mobile app using the steps in this article?
Let me know how it goes!
Same problem here. Restoring purchases did not fix the problem (recieved "operation couldn't be completed" dropbox.com error 403). Aplle subscriptions confirms that I am subscribed and I have been charged and have an Apple receipt but no upgraded Dropbox. Also tried logging out from account, deleting the app, downloading it again and logging in. Still nothing. Would like to have this recified.
Hi @ChristieD, thanks for reaching out to us on this thread.
To have a better look into this, due to account-specific info that'll be required, could you contact our Support team via this link, without signing in, using an incognito window?
If you'd like, you can also get back to us here with the ticket ID (eg. #1234567) that'll be created upon submitting your request, so that we can pass your comments along.
Don’t hesitate to get back to us if you have any other questions or trouble along the way. Thanks!
Hey @JoAllman, thanks for nudging us and sorry hear about your frustration.
Since you mention that you've contacted our Support team, could you please let me know the ticket ID (eg. #1234567) that you have?
Looking forward to hearing back from you!
Hey @lidiardl; thanks for joining our Community!
I' m sorry to ask, but have you tried the steps outlined in the Help Center article @Jay mentioned in his first response on this thread?
Here's a direct link for reference:
If you still can't see your subscription, please contact our support team so we can investigate further.
Let us know if you have any more questions.
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