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Upgraded to Dropbox Plus My Account Still Shows As Basic

New member | Level 2
New member | Level 2

I have been already charged for a yearly renewal of Dropbox Plus (Receipt ID [personal info removed]) but my account still shows as basic. What is the problem?

Thank you

Paulius Gruodis

1 Accepted Solution

Accepted Solutions
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Re: Upgraded to Dropbox Plus My Account Still Shows As Basic

Dropboxer
Dropboxer
Hi there @PauliusGruodis! Initially, please note that I’ve removed personal info included in your post for security and privacy purposes. 
 
Moving on to your concern, as @Rich mentioned, a first step to this would be to ensure that you’re looking at the Dropbox account associated with the same email address, which you can cross-check:
A second step to this would be to navigate to your Plan tab where you can check the plan you’re currently subscribed to. 
 
If you’re still having trouble with this, we’d have to move this discussion to email due to account-specific info required. In this case, please contact our Support team via email for further assistance. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies 3
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Re: Upgraded to Dropbox Plus My Account Still Shows As Basic

Super User II
Super User II

Are you sure you're looking at the correct account? It's not uncommon for people to have two accounts. Use the charge lookup tool to locate the account.

Highlighted

Re: Upgraded to Dropbox Plus My Account Still Shows As Basic

New member | Level 2
New member | Level 2

I have just only one account (created on [personal info removed])

So my question remains the same: I have paid 99.00 EUR and I cannot upload my photos because the account shows as basic.

Please solve this asap.

(The Receipt ID [personal info removed] for the aforementioned payment)

Highlighted

Re: Upgraded to Dropbox Plus My Account Still Shows As Basic

Dropboxer
Dropboxer
Hi there @PauliusGruodis! Initially, please note that I’ve removed personal info included in your post for security and privacy purposes. 
 
Moving on to your concern, as @Rich mentioned, a first step to this would be to ensure that you’re looking at the Dropbox account associated with the same email address, which you can cross-check:
A second step to this would be to navigate to your Plan tab where you can check the plan you’re currently subscribed to. 
 
If you’re still having trouble with this, we’d have to move this discussion to email due to account-specific info required. In this case, please contact our Support team via email for further assistance. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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