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Upgrading and storage limits across two Dropbox accounts

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Upgrading and storage limits across two Dropbox accounts

New member | Level 2

I have two basic Dropbox accounts: a person one which is way below the storage limite and one that a client shares files with.  The client one has reached it's limit.

My question is whether if I upgrade my personal account to the standard Business one, does that create more storage across both accounts (including the client one if I merge the two accounts)?

Or do upgrades only work on one account...and if so, does my client need to reshare all her files with me at my upgraded personal account?

Thanks,

Kate 

3 Replies 3
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Re: Upgrading and storage limits across two Dropbox accounts

Dropboxer

Hey there @KNG,

Initially, please note that each Dropbox account is associated with one email address and a separate plan. 

For this reason, if you upgrade your personal account, only that one will receive the extra space and relevant features, not your client one. 

If you'd like to merge your accounts, you can do so by following the steps outlined here. When you do this, please bear in mind that you move your contents from one account to another and you don't accumulate the total space of both accounts.

Spoiler

For example, let's say you have:

  • Account A = 2GB of space, 1 GB of files. 
  • Account B = 2GB of space, 0.5 GB of files. 

When you merge accounts, you move the contents of one account into another. So you'll end up with an Account of 2GB of space with 1.5 GB of files. 

Additionally, please remember that this process will not transfer membership to shared folders. So, if you choose to merge accounts, you may need to rejoin any shared folders you were previously a member of.

Let me know if I missed out something or if you'd like me to clarify anything else. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Upgrading and storage limits across two Dropbox accounts

New member | Level 2

Hi Lusil,

Thanks for you reply. Very clear!

If merging accounts doesn't automatically transfer access to folders that I'm moving then I think the best action is to a) upgrade my personal account and b) ask my client to reshare folders to my personal account.   Would you agree?

Thanks!

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Re: Upgrading and storage limits across two Dropbox accounts

Dropboxer

Sounds like a plan, @KNG

Let me know if you have any other questions or you need further assistance with anything. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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