Upwork upgrade storage code not working

[Emma_w154]

Hey guys, 

I have a code/link from upwork for 20GB of free storage for 6 months.

when I click the link and the code I get an error on Dropbox to say

Enter your coupon code to increase your space!

The Code has already been used

My account only has 2GB storage and maxed out, so the code hasn't been used.

any ideas?

Thanks

Em

[Jane]

Hey @Emma_w154, let me have a closer look to see if we’re missing anything along the way! 

I’m assuming that you’re following the steps outline on this resource & you’re hitting the error message upon submitting the form with the promo code. If it’s not too much trouble, can you include a screenshot (omitting personal info) of the error message you’re getting in your next message?

Once I have some visual aid, I'll make sure to address your initial inquiry a bit closer. Thanks!

[Emma_w154]

Hi Jane,

Thanks. Yes I am following those steps exactly, but it says that the code has already been used..however my account still has only 2GB in there and is full...

Please refer to screenshot below

[Jane]

Thanks for the prompt message back with the screenshot @Emma_w154!

It may sound daft, however have you cross-checked with the provider in case this has already been claimed? Could it be a typo that’s the culprit here? 

I may need to have a closer look & cross-check that the info we have on file match. Would it be okay if I reached out to you on the email address connected to your Community profile if your search doesn’t yield any results? 

Thanks again! 

[Emma_w154]

Hi Jane,

sorry I missed your last reply. More than happy to connect via email. I have spoken to the provider who have advised that this needs to be referred to Dropbox, so I am kind of going around in circles haha

Thanks

Emma

[Jane]

No worries Emma; I’ve just messaged you, please have a look at your inbox & we'll go from there!

[Emma_w154]

Hi Jane,

I don't have an email from you and keen to get this resolved asap

[Jane]

Thanks for the nudge Emma! 

I’ve seen your reply on my inbox & I’ve now escalated that to a specialized colleague as a question. You may expect a reply from them on this email chain. 

I hope this gets resolved soon for you! 

[taimarmyller]

I'm having the same issue..

[Jane]

Hey @taimarmyller, thanks for the nudge here! 

I’ve just sent you a brief message through our support system, just so as to have a closer look at your account-specifics. Please have a look at the inbox connected to your Community profile & we’ll go from there. 

I’ll be awaiting your next reply!