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Verifying email address

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Verifying email address

New member | Level 2

I no longer have access to the email address I used to use when I created my DropBox account.  When I was asked to verify me email address the verification address went to the old address so I cannot verify.  But, I can't edit my email address to add a new one without verifying the old one.  How do I change my email address?

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Re: Verifying email address

Dropboxer

Hi @JVian1, thanks for your message!

 

Generally, in order to change the email, it needs to first verified and then you can change it. If you don't have access to the email address, then you can't verify the account.

 

 

Is it not possible to get the old email reactivated, even temporarily, to you can verify it to then change the email?

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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