Want to delete my account - no option available in General setting

[audrey smondack]

I want to delete my account and everything, doc anfd files related BUT unlike what it is said in help center there NO "delete account" option in General settings. Please procede ASAP !!

I'm furious I cannot simply delete in a click. This is my right as a user so I would appreciate this to be done right away.

[Rich · Accepted solution]

---

@audrey smondack wrote:

I want to delete my account ... there NO "delete account" option in General settings.

---

The option to delete your account should be found at the bottom of your Account page. If you're a member of a team then you won't be able to delete your account. You would need to contact the team admin in that case.

[audrey smondack]

Hi there !

Thanks for your reply.

There is no delete button at the bottom of my account page (Account > general settings), nor am I part of team, or if so, I'm the admin because I create my account long time ago and shared it with two other people.

Any solution ?

[audrey smondack]

Oooook! Now I get it!!

I was indeed part of a team I created myself ! This is why.

Your intel on the team thing helped me, gosh!

I deleted the team, which automatically kicked me out, and then the button delete account appeared! Woohoo !

Thanks!

[EvaWitt]

Hi there,

I need help regarding the account deletion: I've already gone through the step-by-step description and even tried the direct link I found somewhere. However, I cannot get the delete option under my settings and whenever I try the direct link, I need to sign-in again and get redirected. Please help me, I really do not need my Dropbox account and want to get rid of it.. 

Thanks and BR,

Eva

[Daphne]

Hey there @EvaWitt, thanks for reaching out to us here!

I've just moved your post here so that I can point you to Rich's reply above.

Otherwise, if you see your account's plan showing as "Basic" then you might be part of a free team. In this case, you can follow these steps to leave the team and you should see the option then.

Let me know if this helps!

[gracesara]

I've followed the instructions to delete my account but there is no delete account option under Plan. What do I do? 

[Daphne]

Hi @gracesara, I hope you're well today!

When you have the chance please check out the posts in this thread here. I moved your comment over here as you're having the same issue as the OP.

Let me know if the info here helps!

[Michael123]

How do I delete this account please? I see the option to delete in another account but this one does not. Please help as I need to urgently.

[nillosoa]

Hi!
To delete your account you should visit https://www.dropbox.com/account with a browser like Google Chrome or Firefox, and in the General tab, scroll down to the “Delete Account” section and follow the described steps.
Keep in mind that deleting your account is something that can’t be undone.