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Want to delete my account - no option available in General setting

Want to delete my account - no option available in General setting

audrey smondack
Explorer | Level 3

I want to delete my account and everything, doc anfd files related BUT unlike what it is said in help center there NO "delete account" option in General settings. Please procede ASAP !!

 

I'm furious I cannot simply delete in a click. This is my right as a user so I would appreciate this to be done right away.

 

 

1 Accepted Solution

Accepted Solutions

Re: Want to delete my account - no option available in General setting

Rich
Super User II

@audrey smondack wrote:

I want to delete my account ... there NO "delete account" option in General settings.


The option to delete your account should be found at the bottom of your Account page. If you're a member of a team then you won't be able to delete your account. You would need to contact the team admin in that case.

 

f9459b14733f66d28528fbeddbd9d77c.png

 

View solution in original post

28 Replies 28

Re: Want to delete my account - no option available in General setting

Rich
Super User II

@audrey smondack wrote:

I want to delete my account ... there NO "delete account" option in General settings.


The option to delete your account should be found at the bottom of your Account page. If you're a member of a team then you won't be able to delete your account. You would need to contact the team admin in that case.

 

f9459b14733f66d28528fbeddbd9d77c.png

 

View solution in original post

Re: Want to delete my account - no option available in General setting

audrey smondack
Explorer | Level 3

Hi there !


Thanks for your reply.

 

There is no delete button at the bottom of my account page (Account > general settings), nor am I part of team, or if so, I'm the admin because I create my account long time ago and shared it with two other people.

 

Any solution ?

Re: Want to delete my account - no option available in General setting

audrey smondack
Explorer | Level 3

Oooook! Now I get it!!

I was indeed part of a team I created myself ! This is why.

 

Your intel on the team thing helped me, gosh!

I deleted the team, which automatically kicked me out, and then the button delete account appeared! Woohoo !

 

Thanks!

Delete Dropbox Account

EvaWitt
New member | Level 2

Hi there,

I need help regarding the account deletion: I've already gone through the step-by-step description and even tried the direct link I found somewhere. However, I cannot get the delete option under my settings and whenever I try the direct link, I need to sign-in again and get redirected. Please help me, I really do not need my Dropbox account and want to get rid of it.. 

Thanks and BR,

Eva

Re: Delete Dropbox Account

Daphne
Dropboxer

Hey there @EvaWitt, thanks for reaching out to us here!

 

I've just moved your post here so that I can point you to Rich's reply above.

 

Otherwise, if you see your account's plan showing as "Basic" then you might be part of a free team. In this case, you can follow these steps to leave the team and you should see the option then.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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I can't find the delete button on my account's plan tab. What can I do?

gracesara
Explorer | Level 3

I've followed the instructions to delete my account but there is no delete account option under Plan. What do I do? 

Re: I can't find the delete button on my account's plan tab. What can I do?

Daphne
Dropboxer

Hi @gracesara, I hope you're well today!

 

When you have the chance please check out the posts in this thread here. I moved your comment over here as you're having the same issue as the OP.

 

Let me know if the info here helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

How do I delete my account completely?

Michael123
New member | Level 2

How do I delete this account please? I see the option to delete in another account but this one does not. Please help as I need to urgently.

Re: Delete Account

nillosoa
Explorer | Level 4
Hi!
To delete your account you should visit https://www.dropbox.com/account with a browser like Google Chrome or Firefox, and in the General tab, scroll down to the “Delete Account” section and follow the described steps.
Keep in mind that deleting your account is something that can’t be undone.
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    ocr New member | Level 2
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    Mark Super User II
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    Rich Super User II
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