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Want to report an issue with email sent to me by Dropbox, but there is no means of contact

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Want to report an issue with email sent to me by Dropbox, but there is no means of contact

New member | Level 2

Just a short while ago I recieved an email asking me to take a survey. I clicked the link just about as soon as I recieved the email (I'm totally cool with doing surveys on determining the email was legitimate. But the link gave a 404 error on the dropbox website.

Becuase regular users apparently can't get any support from Drobox at all, not even email support (which is absurd since nearly every free service I've ever used gives email support to all users, not just paid ones) I have no way to inform them or ask about this, and there is really no category for bugs / issues on this forum that I can see.

If providing awful support is supposed to convince me to upgrade my account, well I've got news for you, it isn't.

At any rate, is there some way I can take the survey to let you know how terrible you're doing? Which, for the record, wasn't what I was going to say before I had this experience.

 

2 Replies 2
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Re: Want to report an issue with email sent to me by Dropbox, but there is no means of contact

Dropboxer

Hi @Alhanalem, thanks for messaging today!

 

Thanks for the info, you can submit your feedback to Dropbox about the survey link using the mobile app in order to send it via email to the system for the team to log and investigate if need be.

 

Hope this helps!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Want to report an issue with email sent to me by Dropbox, but there is no means of contact

New member | Level 2

Further to Jay's reply I too want to report a bug involving automatic emails, but there is no similar facility to contact the developers in the desktop version.  How do I do that without having to buy a phone and install the phone app?

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