cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Warning of GB being expired, what happens to my files?

Warning of GB being expired, what happens to my files?

GemmaMundey
New member | Level 2

Hello!

 

I'm getting notifications about the 25GB I received with my computer (bought a year ago) being expired in 7 days.

 

I haven't used all the GB. What does this imply for the files I already have in Dropbox? Will I still be able to access them? Will I be able to use Dropbox until I spend all the GB or they just disappear?

 

Thanks!

1 Reply 1

Re: Warning of GB being expired, what happens to my files?

Lusil
Dropboxer

Hey @GemmaMundey, thanks for posting your question here. 

 

When the additional promotional space expires, all the active files that are in your Dropbox account will still be available and accessible.

 

However, if your storage exceeds the maximum space limit possible, you'll stop syncing

 

This means that you won't be able to add new and edit existing content. 

 

Have you had a look through your Plan tab to see how much storage your files take up already?

 

Give me a nudge whenever you have an update on this, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?