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Was billed something from dropbox. Not sure how or why

Was billed something from dropbox. Not sure how or why

AnetteM
Explorer | Level 3

Hi,

 

Was just billed 120 Euro on my bank statement from dropbox Ireland, even though i am on the basic plan. No transaction history in Apple App store or anything that could indicate a misclick. No transcation number in bank statement, only a reference number, meaning i can't look up a potential purchase. 

 

So what am i supposed to do exactly? It seems i paid for a product i didn't get, didn't request, and don't have a way to look up?

3 Replies 3

Re: Was billed something from dropbox. Not sure how or why

Lusil
Dropboxer

Hey there @AnetteM, I'd be happy to help out with this!

 

Since you're having trouble looking up the charge, I've sent you a ticket so that we can look into this together. 

 

Whenever you get the chance, just check your inbox and we'll go from there. 

 

Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Was billed something from dropbox. Not sure how or why

AnetteM
Explorer | Level 3

Hi Lusil,

 

i would love to respond in the support ticket, but every time i click to open the ticket, it sends me back to main support page.

 

Is there any other way to move forward with this? I tried from multiple browsers and computers, the issue is not on my end.

 

Thanks in advance.

Re: Was billed something from dropbox. Not sure how or why

Daphne
Dropboxer

Hi @AnetteM, you should have also received an email to the email address linked with your profile here.

 

Did you receive this email? You can reply back to it directly to respond to your ticket.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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