Was billed something from dropbox. Not sure how or why

[AnetteM]

Hi,

Was just billed 120 Euro on my bank statement from dropbox Ireland, even though i am on the basic plan. No transaction history in Apple App store or anything that could indicate a misclick. No transcation number in bank statement, only a reference number, meaning i can't look up a potential purchase. 

So what am i supposed to do exactly? It seems i paid for a product i didn't get, didn't request, and don't have a way to look up?

[Lusil]

Hey there @AnetteM, I'd be happy to help out with this!

Since you're having trouble looking up the charge, I've sent you a ticket so that we can look into this together. 

Whenever you get the chance, just check your inbox and we'll go from there. 

Thanks!

[AnetteM]

Hi Lusil,

i would love to respond in the support ticket, but every time i click to open the ticket, it sends me back to main support page.

Is there any other way to move forward with this? I tried from multiple browsers and computers, the issue is not on my end.

Thanks in advance.

[Daphne]

Hi @AnetteM, you should have also received an email to the email address linked with your profile here.

Did you receive this email? You can reply back to it directly to respond to your ticket.