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Was paying $13.99 au now charging $16.99au

Was paying $13.99 au now charging $16.99au

JHS25
Explorer | Level 3
My debit card that my subscription was billed to expired.
I was paying $13.99 au 2 months ago but now I can only refresh my debit card details if they charge me $16.99 au.
How can get my account back with the original $13.99 plan??
9 Replies 9

Re: Was paying $13.99 au now charging $16.99au

Jay
Dropboxer
Hi @JHS25, thanks for posting today!

It sounds like there might have been an increase in the cost for the subscription, which could be related to a tax or VAT increase.

It wouldn't be possible to return to the older price if a new price is being shown.

If you need any more details, feel free to message back.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Was paying $13.99 au now charging $16.99au

JHS25
Explorer | Level 3
Then why is everyone else I know still paying $13.99 a month?

Re: Was paying $13.99 au now charging $16.99au

Jay
Dropboxer
Were you and they paying directly via the Dropbox site, or via the Dropbox mobile app, which would go to iTunes or Google Play?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Was paying $13.99 au now charging $16.99au

JHS25
Explorer | Level 3
I believe it was Google Play.
The monthly direct debits were displayed as GOOGLE*DROPBOX.

Re: Was paying $13.99 au now charging $16.99au

Jay
Dropboxer
If you try to purchase from the Dropbox site, is the price the same as that offered by Google Play?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Was paying $13.99 au now charging $16.99au

JHS25
Explorer | Level 3
Different prices but still can't find how to go back to the same $13.99 i was paying. The best is $184.67 for the year.
I just want to pay the same amount for the same service I had. If I can't get the $13.99 a month then I'll just use Google Drive instead. Can you please tell me how to resubscribe for $13.99 a month?

Re: Was paying $13.99 au now charging $16.99au

Mark
Super User II

It isnt possible I'm afraid as @Jay said to pay a different price to what is being shown. There has obviously been a price change or a tax change in your region. 


 


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Re: Was paying $13.99 au now charging $16.99au

JHS25
Explorer | Level 3
Nope, several colleagues of mine still paying $13.99.

Re: Was paying $13.99 au now charging $16.99au

Mark
Super User II

Yes, but they will almost certainly move to updated pricing at some point soon - there is always a cross over period. 

 

If they were to cancel etc. now and rejoin they'd also pay the updated pricing. 

 

As Jay said - the price on website is what is the price now. It isnt possible to change accounts for that


 


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Top contributors to this post

  • User avatar
    Mark Super User II
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    JHS25 Explorer | Level 3
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    Jay Dropboxer
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