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We changed our Business account but it won't reinstate

We changed our Business account but it won't reinstate

jweyers
New member | Level 2
‎03-02-2020 07:49 AM

Our business account changed from STD from ADV but it won't reinstate on the web.  It asks me to pay again despite the fact we already paid via a 3rd party vendor.  

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Re: We changed our Business account but it won't reinstate

Lusil
Dropboxer
‎03-02-2020 08:18 AM

Hey @jweyers, thanks for reaching out about this - let's see what we can find!

As a first step, could you check the subscription that your Dropbox account shows by going to the Plan tab?

Let me know what you find - thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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