cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

We missed our renewal date. Is there a fee?

Highlighted

We missed our renewal date. Is there a fee?

Explorer | Level 3

Hello

I miss mail with invoice to pay for Business account of my organization.

Now users can't sync files, Date to pay was to 25 March 2020.

If we pay for account now, after 3 months, all will back to normal ? Or we need change something or pay any penalty for late ?

8 Replies 8
Highlighted

Re: missed payment

Dropboxer

Hi there @infromatyk_MCK, I'd be happy to help clarify this for you!

 

If you were on a Business team and didn't renew, your team was most probably converted to a free team. 

 

There is no penalty or fee for missing a payment. 

 

To return to a Dropbox Business account, you can upgrade at any time. 

 

Let us know if you have any trouble along the way or if you have any other questions. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: missed payment

Explorer | Level 3

Hi, thanks for answer.

I have one more question.

I recived invoice but with wrong company name on it. Now with that wrong name we cant make payment, we are transfered to freee plan as you write, so i can't contact to support as business partner, and get invoice with proper company name. 

What shoul I do now ?

Highlighted

Re: missed payment

Dropboxer

If you require an invoice to make a payment, please contact our sales team as soon as possible @infromatyk_MCK.

 

Just note that we can currently only offer this payment method for teams with 10 or more licenses. 

 

Let us know if you have any more questions! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: missed payment

Explorer | Level 3

And how long can take to prepare new invoice ?

I contacted with support week ago and still no reply for my ticket about that case.
Highlighted

Re: missed payment

Dropboxer

I'm sorry to hear about this @infromatyk_MCK.

 

Can you send me your ticket's ID so I can locate it on our system and get on it as soon as possible? 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: missed payment

Explorer | Level 3

So first ticket number is: Ticket #11213302
And becuse there was no reply i write to support on twitter and get another ticket with number: Ticket #11233454 ( started on this Monday)

 

Highlighted

Re: missed payment

Dropboxer

Thanks for providing your tickets' IDs @infromatyk_MCK.

 

I've passed your comments on to your last ticket so we can have all the relevant information in one place and I also nudged the agent handling your case so you should be hearing from them soon.

 

Let me know if there's anything else I can assist with. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: missed payment

Explorer | Level 3

Thanks, I hope that will help to get solution faster.

Thanks!

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?