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What exactly does a disabled account mean?

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What exactly does a disabled account mean?

New member | Level 2

Hey my account was disabled recently, and I was just wondering what that means. I think I might have violated the terms of service and I tried emailing support to inquire about the reason of my accounts disabling I didn’t get a response. When an account is disabled what happens to that account? Are both the account and the files deleted immediately or are they kept? Does this mean I’ll never be able to use that account again?

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Re: What exactly does a disabled account mean?

Dropboxer

Hi @Lofanzo, I hope you're well today!

 

There could be many reasons why an account has been disabled, violating the terms of service could indeed be one of the reasons.

 

Since you mentioned that you reached out to our Support team about this, can you let me know your ticket number (eg. #1234567)?

 

This will allow me to check on this from my side too.

 

Looking forward to hearing from you!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: What exactly does a disabled account mean?

New member | Level 2
Hi, I don’t have the ticket anymore as the email was deleted. Do you have the answers to my questions though? I don’t understand what happens to a disabled account. Does this only mean that you can’t access it anymore?

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