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What happens if payment via iTunes fails?

What happens if payment via iTunes fails?

computerfreund
Explorer | Level 3

Hello everybody,

 

I'm planning to Upgrade to Dropbox Plus using the App on iOS. My question is, if my funds on the iTunes Account aren't enough and the payment fails what will happen? Like getting a overdue notice or will the account just reset to Dropbox Basic until payment is possible again?

 

Thanks for your help, have a great evening

 

1 Accepted Solution

Accepted Solutions

Re: What happens if payment via iTunes fails?

Daphne
Dropboxer

Hello there @computerfreund, I hope you're well today!

 

There would be a few attempts for the charge to be processed automatically through the system, before the account would downgrade to the Basic plan.

 

You would then just need to re-upgrade once the issue has been resolved with the payment (eg. funds have been added now).

 

I hope this helps, let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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2 Replies 2

Re: What happens if payment via iTunes fails?

computerfreund
Explorer | Level 3

bump

Re: What happens if payment via iTunes fails?

Daphne
Dropboxer

Hello there @computerfreund, I hope you're well today!

 

There would be a few attempts for the charge to be processed automatically through the system, before the account would downgrade to the Basic plan.

 

You would then just need to re-upgrade once the issue has been resolved with the payment (eg. funds have been added now).

 

I hope this helps, let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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