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What happens to my files after a downgrade to the free, Basic plan?

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What happens to my files after a downgrade to the free, Basic plan?

New member | Level 2

I had a Dropbox business account and used most of it's space, now I could not renew to the same plan, so it is downgraded to the basic plan. What will happen to all my files which are of size more than the basic plan allows.

3 Replies 3
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Re: What happens to my files after a downgrade to the free, Basic plan?

Dropboxer

Hi there @chozhan, thanks for checking in with us. 

 

When you downgrade, you'll still be able to access your files, but if you're over your account's storage limit, your files won't sync. This means that you won't be able to sync any changes made to content, including adding new or editing existing files.

 

You can also find more info about this, here

 

Give me a shout if you have any more questions, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Extra GB??

Explorer | Level 3
Hello everybody,
I got this problem
I tried the premium , uploaded more 4 GB of stuff , then I unsubscribed myself.
Question Is:
If I go premium again, could I have access to my entire backup??
Currently with the free 2 GB it says I got 160/100% free space so tell me, Did Dropbox delete my supplementar backup or It Is still there?
Sorry for my english , thanks to who will answer
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Re: Extra GB??

Dropboxer

Hey @Saywhat619, I hope you're well today!

 

You have a similar question to the OP, so I've moved your post here. When you have the chance, please check out Lusil's post here for some more info.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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