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What happens to my files if I cancel my account?

What happens to my files if I cancel my account?

Decluttering
Explorer | Level 3

Can I cancel my account without losing my files? If I backup my files will they still be deleted once my account is cancelled?

3 Replies 3

Re: account cancellation

Lusil
Dropboxer

Hi there @Decluttering, thanks for reaching out to us about this!

If you cancel your subscription, your files will not be removed. Instead, if you're over the storage limit of your Basic account, syncing will stop. You can find more info here

If you delete your account, your data will be deleted from the website and any connected device will be unlinked. You can check more about this here

Let me know if you have any other questions!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Files saved in Dropbox

Decluttering
Explorer | Level 3

I need to cancel my paid dropbox account. Will the files stored there now be deleted? If so, how can I back them up so they won't be deleted when I cancel?

Re: Files saved in Dropbox

Lusil
Dropboxer

Hey @Decluttering, I moved your post under your original thread to keep all your questions in one place. 

Give me a nudge if you have any other questions! :grin:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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