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Re: Recover

What happens to my files when I cancel my subscription?

alessio b.5
New member | Level 2
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Hi, what will happen to my Files if I cancel my subscription? I have dropbox plus and the number of GB I keep there is more than the limit of the non-paying versions.
There are also many important files which are not on my PC anymore and I should download them.
Once I've done it, will I have a certain time to download everything?
Or will all the files remain available for downloading?

58 Replies 58

Hannah
Dropbox Staff
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Hey @Samun, thanks for nudging us on this!

If you cancel a subscription and your account gets downgraded, there's a chance that you'll be over the available quota for the free account. 

This means you won't be able to upload more files, or edit the ones you have. But you can still download them from our website or access them from a connected device.

Let me know if you have any questions!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Syed Manan
New member | Level 2
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what will happen to my data stored in drop box once my subscription ends and i dont buy any subscription. 

Will i be able to access those files from anywhere?

Megan
Dropbox Staff
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Hi @Syed Manan, I hope you're doing well!

I've merged your question into this post, since it echoes what others have expressed. 

Feel free to take a look at what has been suggested, and let me know if you have any questions. 

Cheers.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Vibhuti
Explorer | Level 4
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what will happen to my data ,if i don,t pay dropbox after few months ? Will it be deleted simultaneously or what can happen ?
I have not bought the dropbox plan but I got 100 gb FREE with my acer laptop. PLS HELP 

REGARDS 

Megan
Dropbox Staff
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Happy Thursday @Vibhuti, I hope you're doing well.

I've merged you into this thread, since your question is similar to the OG.

Even if your promotional space expires, your files are safe. 

Take a look at what has been mentioned above, and let me know if you need any other help.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Vibhuti
Explorer | Level 4
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Hi @Megan 

Thanks for reply dude,

But i have a doubt.

What all functions we can use after we stop paying Dropbox ?

 

Erseclowars
Explorer | Level 3
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Necessary is to take back up important file and If possible to take discounted subscription

michaelt19
New member | Level 2
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Thats a lie - I cancelled my subscription. 

 

Although they tell you that you can still access all your files... You can't.

 

I have about 40GB that I can't access in the 'shared section'. 

 

Download everything before you cancel. 

joannabrandi
New member | Level 2
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Thanks Rich - I'm feeling rather desperate. I'm not sure what was in there and I suspect I lost some important client files. It's possible given the email address I used, that maybe my a credit card expired and my account didn't automatically renew. Does Dropbox still have my files? I can't find them. Even more perplexing is that I sent a client 2 videos at the end of last year and he never opened them and he just recently did and according to him dropbox seemed to have cannabalized many of the files on HIS computer and captured them and he can't figure out what to do. I am the only one who sent videos via drop box and he is VERY upset. 
 
Any thoughts?? My email is [email removed as per Community Guidelines] and at the moment I'm feeling quite unhappy. Might you help?

joannabrandi
New member | Level 2
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Thanks for the response, but I am still not sure what I can do to retrieve those files . This appears to be someone else's question. How do I get MY files back? Thank you 

JoAnna 

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