How do I do a downgrade of my account? What happens to my files after the downgrade? If I transfer them to a different folder in dropbox will they be lost after the downgrade takes effect?
Solved! Go to Solution.
Hey @mike020, welcome to the Dropbox Community!
As @Rich said, whether you downgrade or upgrade, your files are still accessible through the website.
However, if you're getting any error messages, don't hesitate to get back to us with any additional info and screenshots (without personal info).
Let us know!
I am having the same issue. I emailed the support desk to ask if I can downgrade to basic, but I was not advised to change my folder smart sync setting to 'local' before the downgrade. Now thousands of files are in Dropbox storage but not in my local drive. It's not feasible to download them from the website individually. I tried to download the folder but it says "zip download failed" - maybe due to the size? Please help!
Hi there @Seanx, thanks for nudging us on this thread.
Out of curiosity, have you tried opening one of those files? Do you see any relevant option when you right-click on them?
Let me know what you find, cheers!
Since I have some 40,000 files, 3000 folders, total 40GB data in my Dropbox folder, only 30GB in my local drive, there is no way for me to locate each individual file on the website, but to use Smart Sync. So I decided to resubscribe back to a pro plan just to use the smart sync. Luckily there is a 15-day trial option, so now I am able to get all files sync back to my computer in a much efficient manner. One recommendation to Dropbox support, please advise your customer to set smart sync to local before any downgrade, it saves lots of trouble and time for everyone. Again, thanks for the help!
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