cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to make our Community work for you and we need your help. Take our short survey!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What happens when I downgrade?

Highlighted

What happens when I downgrade?

Explorer | Level 4

Hi,

 

I have run out space on my basic account. If I upgrade on the basis of a free trial period or pay monthly, what would happen to my files if I reverted (did not continue paying for additional storage) to my original basic account space ?   

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Additional Storage

Dropboxer
Dropboxer
Hi there, assuming that when you downgrade you’ll be overquota, the files will remain on your account, they won’t be deleted.
 
All that will happen is that files will stop syncing. You can read more about this here.
 
Hope this helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

2 Replies 2
Highlighted

Re: Additional Storage

Dropboxer
Dropboxer
Hi there, assuming that when you downgrade you’ll be overquota, the files will remain on your account, they won’t be deleted.
 
All that will happen is that files will stop syncing. You can read more about this here.
 
Hope this helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Additional Storage

Explorer | Level 4

Thanks,  you answered my question well.  

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?